30 Day Satisfaction Guarantee
If you are not satisfied with your purchase for any reason, return the product within 30 days of the delivery date for a full refund (less shipping costs).
Regulated items purchased from ar15discounts.com can be returned as long as they are still in the receiving FFL’s possession. These items are subject to a restocking fee (15% or $35 – whichever is greater and the return shipping fee to be deducted from any refund.
Be sure to inspect the item thoroughly for any possible defects or blemishes before picking up from the receiving FFL dealer; failure to do so will result in the item being non-returnable.
If you notice any defects or blemishes, please reach out to us directly at [email protected] and provide photos. We will do our best to review and contact you within 24-48 hours with the best possible solution: replacement (if available), refund or store credit.
In some cases, we may be able to offer a discount on the item depending on the severity of the blemish.
If there are no visible defects at the time of pick up, but later discovered during the build/assembly – we will facilitate an exchange with the manufacturer.
NFA Item Cancellation & Refund Policy
Cancellations with Full refunds of NFA items are only possible if a cancellation request is received & acknowledged before the transfer process has been initiated. Initiation of the transfer process is defined as: The ATF form 3 which allows us to transfer the NFA item to your selected dealer has been submitted to the ATF. The ATF form 3 submission typically occurs 1-3 days after your order is placed, depending on order volume and processing times. Cancellations and partial refunds are still possible up until the point the NFA item is shipped to your FFL dealer. Below are the fees that will apply at the various stages of NFA item order processing:
- Order Received – Form 3 not yet submitted: Full refund
- Form 3 Submitted – Not yet approved by ATF: 10% Processing Fee
- Form 3 Approved by ATF – Item not Shipped: 20% Processing Fee
- Form 3 Approved by ATF – Item shipped: No refund
- Form 4 Submitted – Disapproved/Returned without action: 35% Processing Fee + return shipping costs*
*NOTE: This may not always be possible and requires us to successfully recover the NFA item from your dealer with original packaging and in NEW condition. If we are unable to recover the NFA item in the condition stated above, no refund is possible.
This policy is only a guideline and subject to change depending on certain situations. There is significant time and effort involved by both AR15Discounts and your selected dealer to reacquire the item once the ATF form 3 has been submitted and approved.
Services add-ons, such as custom Cerakote and / or Gunsmithing services are non-refundable.
Due to customs requirements, approved returns for orders shipped to Guam will need to be sent to us by the customer (we cannot provide a return label).
When submitting the return request, please be as detailed as possible. If the return is approved for return shipping reimbursement, we will require a copy of the receipt.
To initiate a return please use the “Return Request” form on this page. Or email [email protected].
Returns / Exchanges take 3-4 business days from the date we receive the return at our facility.
Any item purchased as a open box, used, blemished or “Blem” product
Any item that is returned more than 30 days after delivery.
Refunds (if applicable)
If your return meets the criteria set forth above, then your full refund will be processed (less shipping costs), and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Bitcoin payments can ONLY be refunded to store credit.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
Exchanges (if applicable)
If you purchase qualifies for a refund, it also qualifies as an exchange. To initiate an exchange send us an email at [email protected] and send your item to:
3221 Wellington Court
Raleigh, NC 27615
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.