Frequently Asked Questions
Table of Contents
Resources
- Shipping Policy
- Order Tracking
- Refund / Return Policy
- Security and Fraud
- Military, Law Enforcement & First Responders
- Industry Pricing
- Privacy Policy
- Term of Services
- Affiliate Program
Website Questions
We accept MasterCard, Visa, American Express, Discover, Diners Club, and JCB Bank cards, as well as Bitcoins.
When purchasing a regulated item, your entire order will be shipped to a licensed FFL (Federal Firearms License) dealer. You can select the FFL dealer either on the product page before adding the item to your cart or after placing your order. It is your responsibility to understand your local laws and ensure the chosen FFL dealer is willing to accept and transfer the item to you. With the introduction of LSR, orders are now divided based on item types. Regulated items require a separate shipping fee to be sent to the designated FFL, while non-regulated items will be shipped to the billing address or another specified location. This ensures compliance with regulations while streamlining the delivery process.
We offer gift cards, the perfect option for firearm enthusiasts. These cards allow recipients to choose from a wide selection of AR-15 parts, accessories, and gear. Available in various denominations, they provide flexibility and ensure the right fit for any build or upgrade. Gift cards are delivered by email and contain instructions to redeem them at checkout. Our gift cards have no additional processing fees.
An account allows you to easily manage your orders, track shipments, save favorite products, and enjoy a personalized shopping experience. Registering is quick and ensures you’re updated on exclusive deals, promotions, and new arrivals. Stay organized and streamline your purchases for all your AR-15 needs.
We offer a wide range of AR-15 parts, kits, and accessories. Product availability can vary due to demand and stock levels. Some items may be out of stock, with options to join a waitlist for notifications upon restocking. For the most current inventory status, it’s advisable to check the product pages directly on their website.
Guns can be purchased online, but they must be shipped to a licensed Federal Firearms License (FFL) dealer. The buyer is required to complete a background check and necessary paperwork at the FFL location before legally taking possession of the firearm.
We ship firearms and ammunition nationwide in the U.S., following federal and state regulations. Firearms must be shipped to a licensed FFL dealer. Ammunition shipping is restricted in certain areas like Alaska, Hawaii, and New York City, and some states require delivery to an FFL or additional permits.
States that require additional permits/documents for ammunition are:
– Connecticut
– Massachusetts
– Illinois
– New Jersey
– Rhode Island
– States that require ammo shipments to a FFL are:
– California
– New York
Find more details about shipping here.
You can browse through the websites and add products to your cart. Then, complete the checkout process using your preferred payment method.
We accept MasterCard, Visa, American Express, Discover, Diners Club, and JCB Bank cards, as well as Bitcoins.
AR15Discounts.com offers a 10% discount for those who protect and serve our great nation. Find more details about military or law enforcement discounts here.
Yes, purchasing firearms and ammunition online is legal, but it is subject to a combination of federal, state, and local regulations.
Yes, this link will help with the order tracking.
If you are not satisfied with your purchase for any reason, return the product within 30 days of the delivery date for a full refund (less shipping costs). Regulated items, NFA items, and ammunition may be subject to additional fees associated with returns (if applicable). Find more details about Refund/Return here.
You can either activate the Ask Us a Question Widget on the bottom left side of the screen to get help in real-time, or else you can request a callback by signing this form. You can also send us an email to [email protected] To reach a specific department, you can use the “Email Us” link at the bottom of the website and choose any of the following options:
– Customer Service
– FFL/Regulated Items
– Business Office
– Gunsmithing / Technical Support
– Other
Firearms Purchase Questions
No, you do not need a Federal Firearms License (FFL) to purchase a gun online. However, when you buy a regulated firearm, your order will be shipped to a licensed FFL holder. After placing your order, you’ll have the opportunity to select and provide the details of an FFL dealer of your choice. The FFL dealer will conduct the required background check before transferring the firearm to you.
It is your responsibility to understand and comply with local laws and ensure that the chosen FFL dealer is willing to accept and transfer the item. Additionally, please confirm the following with your selected FFL:
– They are currently accepting new transfers.
– You are aware of and agree to their transfer fees.
Browse our online catalog to select the firearm you wish to purchase. On the Product page and during checkout, you’ll be prompted to select an FFL dealer in your area. If your preferred dealer isn’t listed, you can provide their information later. It’s your responsibility to contact the chosen FFL dealer to ensure they will handle the transfer. The dealer must provide us with a current, signed, and dated copy of their FFL. Once we have the necessary FFL documentation, we will process your order. The firearm will be shipped to the address listed on the FFL. After the FFL dealer receives the firearm, you’ll need to visit them to complete the transfer. This process includes filling out ATF Form 4473 and undergoing a background check via the National Instant Criminal Background Check System (NICS). Once approved, you can take possession of the firearm. Approval times may vary by state. For example, some states will be instant, and others may have to wait a minimum of 10 days.
Federal law prohibits the direct shipment of firearms to individuals’ homes. All firearm shipments must be sent to a licensed Federal Firearms License (FFL) dealer, who will then facilitate the transfer to the buyer after completing the necessary background checks and paperwork.
In restrictive states like California, buying a firearm involves passing a background check, a 10-day waiting period, obtaining a Firearm Safety Certificate (FSC), and completing a Dealer’s Record of Sale (DROS). Firearms must be picked up from a licensed dealer, and additional state-specific restrictions, like approved handgun rosters, may apply.
Yes, we offer firearms and accessories that comply with California and other state regulations.
We do sell some used or refurbished firearms in our California location, and we sometimes put them on the website, but the product description clearly states if it is used. We also sell used guns on GunBroker, which will ship from our California location.
Ammunition Questions
Federal law requires age verification to purchase ammunition (18+ for rifles, 21+ for handguns). Some states, like California and Illinois, mandate additional documentation such as background checks, firearms permits, or eligibility cards. Restrictions vary, so always check state laws. California prohibits direct online shipments requiring pickup via licensed vendors.
Ammunition can be shipped to most U.S. states but states like California, and New York requires shipping to licensed dealers or impose additional documentation, such as background checks or permits. Local restrictions may apply. Verify your state’s laws to ensure compliance before purchasing or shipping ammunition online.
Ammunition restrictions in the U.S. vary by state. California bans tracer/incendiary rounds; New Jersey limits hollow-point bullets; and states like New York prohibit armor-piercing ammo. Magazine capacities are also restricted in some states (e.g., 10 rounds in California). Always check local and state laws before purchasing specific ammunition types.
Yes, we offer bulk ammunition for various calibers. Browse our ammunition category to select your pick.
Ammunition can last 50+ years if stored in a cool, dry, and airtight environment. To prevent corrosion or degradation, avoid heat, humidity, and frequent handling. Use desiccants and airtight containers for added protection. Inspect for signs of damage, such as corrosion or cracks, before use to ensure reliability and safety.
Legal and Compliance Questions
Firearm ownership in the U.S. requires passing a federal NICS background check. States may add requirements like permits, waiting periods, or firearm registration. Restrictions vary, including bans on certain firearms, magazine limits, or local ordinances. Verify state and local laws to ensure compliance with all legal requirements for firearm ownership.
Federal law allows firearm purchases at 18 for long guns and 21 for handguns. Ammunition follows similar rules: 18 for rifles/shotguns and 21 for handguns. Some states, like California, set stricter requirements, requiring buyers to be 21 for all firearms. Check state and local laws for additional restrictions or exceptions.
Magazine capacity restrictions vary by state. For example, California limits magazines to 10 rounds, Colorado to 15 rounds, and New York to 10 rounds. Some states have no restrictions. Always consult your state’s laws to ensure compliance with local regulations.
A background check is required for online firearm purchases at a licensed dealer before possession. Federal law doesn’t mandate checks for ammunition, but states like California require them and restrict direct shipments. Compliance with federal, state, and local laws is essential when purchasing firearms or ammunition online.
Yes, we comply fully with ATF regulations to ensure all transactions are legal and secure. Firearms are shipped only to licensed FFL dealers, and items like NFA-regulated suppressors require the proper documentation and approvals. We’re committed to following all federal firearm laws to provide a safe shopping experience.
Product-Specific Questions
Choosing the right firearm or accessory depends on intended use, experience level, and personal preferences. Consider factors like purpose (self-defense, hunting, competition), caliber, ergonomics, and compatibility with existing equipment. Research product reviews, consult experts, and visit local dealers to handle firearms or accessories before making an informed decision.
If any defects in material or workmanship are identified upon inspection, the product will be repaired or replaced accordingly.
Yes, we provide “Build Kits” that allow you to configure key components like barrels, bolt carrier groups, and handguards, which serve as the foundation for custom builds. Additionally, we have feature configurators for lower build kits, enabling users to select specific parts such as stocks, triggers, and grips tailored to their preferences.
To ensure compatibility, check your firearm’s make, model, and specifications. Refer to manufacturer guidelines and confirm part dimensions, threading, and mounting systems. Look for accessories designed specifically for your firearm or platform (e.g., AR-15). Consult product descriptions, reviews, or experts to verify fitment before purchasing.
Do you sell firearm cleaning kits and maintenance supplies? Yes, we offer a variety of firearm cleaning kits and maintenance supplies specifically tailored for AR-15 rifles and other calibers. Our products include multi-functional cleaning kits, brushes, carbon scrapers, and chamber cleaning tools designed for effective maintenance. Find out our cleaning kits and maintenance supplies catalog here.
Customer Support Questions
The quickest solution is to contact us at [email protected] with details about what was ordered and what was received. Photos of the item (item itself, SKU label, MPN) will help speed up the internal investigation into the mishap.
If the order has not shipped, customers can submit a cancellation request through their account; however, this is a request and not guaranteed. Customers without an account can email or chat with our online support team to request a cancellation, though it is not guaranteed. We cannot modify orders once they are placed. Instead, customers can cancel the original order to receive a refund or gift card to place a new order with the desired adjustments, or they can choose to proceed with shipping the order as originally placed. For assistance, feel free to reach out to our support team via live chat or email us at [email protected].
If you are not satisfied with your purchase for any reason, return the product within 30 days of the delivery date for a full refund (less shipping costs). Regulated items can be returned as long as they are still in the receiving FFL’s possession. These items are subject to a restocking fee (15% or $35 – whichever is greater) and the return shipping fee to be deducted from any refund. Checkout our refund policy here.
We provide detailed product recommendations to help inform purchase decisions. However, customers are encouraged to contact our support team via live chat or email for assistance with specific questions.
We do not typically allow backorders for firearms/ammunition/non-regulated products. If we do, we will notate that on the product page itself.
Miscellaneous Questions
Yes, we offer a selection of hunting and tactical gear. Our inventory includes rifle cases, backpacks, range bags, and shooting mats from brands like Savior Equipment, known for high-quality outdoor and tactical products.
We offer gift cards, the perfect option for firearm enthusiasts. These cards allow recipients to choose from a wide selection of AR-15 parts, accessories, and gear. Available in various denominations, they provide flexibility and ensure the right fit for any build or upgrade. Gift cards are delivered by email and contain instructions to redeem them at checkout. Our gift cards have no additional processing fees.
Calibers differ in size, power, and purpose. Smaller calibers (e.g., .22 LR) are ideal for target shooting and beginners, while larger ones (e.g., .308) suit hunting and long-range precision. Firearm types vary by action (semi-auto, bolt-action) and use, such as handguns for self-defense or rifles for hunting and sport.
We focus on providing top-quality AR-15 parts and accessories and helpful resources on firearm assembly and maintenance. However, we don’t offer specific firearm training or safety courses. For training, we recommend reaching out to certified instructors or trusted organizations specializing in firearm safety and education.
Yes, we offer industry pricing for wholesale and dealer accounts. To apply, please complete the sign-up form on our website and provide the necessary business documentation, such as a business license or resale certificate. Once approved, you’ll gain access to exclusive discounts and promotions. Find out more information on industry pricing and the sign-up here.